Question 1

How do I set up a trade account?

Accepted Answer

Complete our trade enquiry form and a member of our team will aim to get back to you within 48 hours.

Question 2

What is the MoQ (minimum order quantity) on orders?

Accepted Answer

We try to be as flexible as we can with regards to a MoQ. However, our shoes are custom made with equipment and machinery changed for each style and colourway that goes in to production. As a guide to our trade customers, we advise 50 pairs for the MoQ.

Question 3

What is the lead time on orders?

Accepted Answer

Generally, our factory works on a 6-8 weeks lead time, however, there are quieter times of the year where they can turn orders round much quicker.

Question 4

Can I order at other times of the year outside of the main SS and AW periods?

Accepted Answer

Yes, we can take orders throughout the year. Again, this would be subject to a minimum order quantity.

Question 5

What are your order deadlines for each season?

Accepted Answer

We will confirm specific dates in advance of each season, but as a guide, the SS deadline is mid-October and the AW deadline is mid-May.

Question 6

What is your conflict policy if there is a stockist close to where I am setting up my retail store?

Accepted Answer

We deal with matters on a case by case basis and do our best to ensure the commercial interests of our existing stockists are at the forefront of our decision. The key factors we consider are the store locality (i.e. how close the store is to existing stockists) and population.

Question 7

I am an international retailer, can I stock your brands?

Accepted Answer

Yes. We have a number of retailers outside of the UK but please be aware that you will have to account for additional shipping costs as well account for any relevant import duties.

Question 8

Will I be charged VAT on my order?

Accepted Answer

No. Clothing and shoes for ‘young children’ have been charged a zero-rate VAT since the introduction of the tax on 1 April 1973.

FAQ's