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Terms & Conditions

Goodwear Shoes Ltd (the Company and Seller) declares that it is willing to trade on the following terms unless varied by the Company in writing. The general terms of trading apply to orders accepted by the Company and acceptance of delivery of the goods shall be deemed conclusive evidence of the buyers acceptance of these terms and conditions of trade. No agent or employee of the Company is permitted to alter or vary these terms and conditions unless he is expressly authorised in writing to do so. 


First three orders are pro-forma (paid in advance). Subsequent invoices must be paid within 21 days of issue. We reserve the right to change our credit terms at any stage. Any order (or aggregate value of orders within a 30 day period) totalling £500 or more, we reserve the right to request a 50% deposit up front. Please note that there will be an admin surcharge of 2% added to all orders under 4 pairs.­


• Cheques (made payable to ‘Goodwear Shoes’)

• BACS (Barclays Bank, Allerton Road (Liverpool South), Sort Code: 20-50-82, Account No. 00977195)


All goods will be sent via FedEx or Royal Mail. Carriage at current postal/carrier rates will be charged on all orders. Special carriage (e.g. 1st Class Post, Guaranteed Next Day Delivery) requested by customers will be charged at the current rate. Carriage is payable on all orders from customers outside of the UK.


Please call us on 0151 280 3049 or email us at advising us of the error and we will look to rectify the problem as soon practicable.


Advice of non delivery of goods invoiced must be notified in writing or by telephone within 7 days, otherwise, goods will be deemed to have arrived.


If you have received faulty goods, you may return them to us and we will credit your account. Products must be returned to us within 20 days of receipt of the goods. Once your goods have arrived and are accepted back into stock please allow up to 14 days for your return to be processed.


Please remember that the products are your responsibility, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a despatch certificate or document and a delivery receipt. Please retain your Certificate of Posting and hold onto it until we confirm your account has been credited.


Items returned from outside the UK: Please follow the instructions above and also ensure that the following is written legibly on both the packaging and Customs declaration:




We cannot be held responsible for any Duty charges for any items returned and accept no responsibility for any items that are lost in transit to us.


All returns to us should be sent to the following address:


5 Dudlow Drive Liverpool L18 2HB


These are sent at the end of every month.


Once your account has been set up, orders can  be sent by:

• Email ( attaching the electronic order form

• Telephone (0151 280 3049)


Whilst every effort will be made to hold prices quoted (on the current trade price list at time of order) for as long as possible. We reserve the right to increase prices without notice.


Children’s footwear is zero rated for tax purposes so there is no Value Added Tax (‘VAT’) to be paid on any of our shoes.


Cancellation of orders must be received in writing. Orders cancelled within 21 days of the order being placed, will incur a 5% cancellation charge of the order value.


Orders cancelled beyond 21 days, will incur a cancellation charge of 50% of the order value.


You may not cancel orders for the supply of goods without our prior consent.


The products will be at your risk from the time of delivery but will remain the property of us until we are in receipt of payment.


We shall be entitled to cancel any order or suspend any further deliveries, and if the products have been delivered but not paid for, the price shall be immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.




• The Buyer makes any voluntary arrangement with its creditors, becomes bankrupt, becomes subject to an administration order or goes into liquidation.

• The Buyer ceases, or threatens to cease trading.

• We have reasonable belief that any of the above events are a likely occurrence.


We own the copyright to all images published in our catalogues and on our website. These images may only be used to promote the sale of our products and only with our written consent. We will not be responsible for any inaccuracy or event arising from misinterpretation from the use of our images.


You shall not display, advertise, promote or refer to our products in any way which detracts from the character or reputation of the products.


Invoices not settled within 21 days after the issue date will be liable to a statutory interest charge per month until such time that payment is made in full to us.


Any overdue invoice may  be passed to our collection agent at our sole discretion and without notice.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

Payment Methods


- BACS (Bank Transfer)

- Cheques (made payable to Goodwear Shoes Ltd)

- Debit/Credit Card

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